Privacy Policy

At Grove group we are committed to safeguarding and preserving the privacy of our visitors. This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site. We do update this Policy from time to time so please do review this Policy regularly.

General Data Protection Regulation (GDPR)

Data Privacy Notice

Your data and privacy are important and we will handle them securely, fairly and in accordance with applicable laws at all times. Grove Group complies fully with the General Data Protection Regulation (GDPR) and this Privacy Notice tells you about the data we collect and how we store and use it.

What information do we collect?

Information about your use of our site including details of your visit such as pages viewed and the resources that you access.

If you call us we may record the call so that we have a record of what has been said.

Security of your data

The security of your personal data is of the highest importance and we have legal obligations to keep it safe and handle it with care.

We store your personal data securely and it is backed up to a geographically separated location so that it cannot be lost in the event of a systems failure.

How we use your information?

The GDPR states that we are allowed to use and share your personal data only where we have a proper reason for doing so. The permitted Legal Bases for processing are set out in Article 6 of the GDPR. At least one of these must apply whenever we process your personal data:

Here is a list of the ways that we may use your personal information, and which of the Legal Bases outlined above we rely on to do so.

Customer Services

Website Analytics

Who we share your information with and why

We may work with third parties to help fulfil your order, in all cases these third parties have been carefully vetted and only the minimum necessary personal data is shared in order to fulfil your orders.

We have a legal obligation to share data in response to properly made requests from:

How long do we keep your personal data?

We keep your data while you have an account with us. When required for legal or regulatory purposes we may need to keep your data for a longer period.

We are legally obliged to retain contact details, account details and payment history for seven years.

Transfers to third countries

Your data is stored in secure data centres located in the United Kingdom. Your information will not be transferred to a third country (defined under the GDPR as a country outside of the European Economic Area).

What are your rights?

You have the following rights under the GDPR:

Data Controller

The GDPR makes a distinction between organisations that process personal data for their own purposes, known as 'Data Controllers', and organisations that process personal data on behalf of other organisations, known as 'Data Processors'.

Grove Group is a Data Controller with a registered address of: Grove Group, Unit 22, Victoria Way, Burgess Hill, West Sussex, RH15 9NF

Cookie Notice

We use cookies where appropriate to facilitate the use of our website and for administrative purposes. Where used, these cookies are downloaded to your computer and stored on the computers hard drive. Such information will not identify you personally. You can adjust the settings on your computer to decline any cookies if you wish, this can easily be done by activating the reject cookies setting on your computer. When you first access the website you will be informed of the use of cookies and a button to accept this use is offered.

Third Party Website Links

On occasion we may include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy.

Embedded content from other websites

Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.